Returns & Refunds policy

Please read this section carefully—it covers our obligations and responsibilities for Cozy Christian services. If you have an issue with your order, you may be eligible for a replacement product or refund, so reach out to us as soon as possible

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product was received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Unclaimed returns get donated to charity after 30 days, you will become liable for any returned shipments you receive.

You can inform us of your decision by e-mailing chosen@cozychristian.store

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Conditions for returns:

(Disclaimer: we advise you to please contact us first before engaging in any returns)

For the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

• the goods were broken during the shipping

The following goods cannot be returned:

• The supply of goods made to your specifications or personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods which deteriorate rapidly or where the expiration date is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods, which are, according to their nature, inseparably mixed with other items after delivery.

• Product without any defect or due to a wrong size

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

11201 Ed Brown Rd, Charlotte, North Carolina, 28273. (should be used only for product returns.)

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that your shipping address was correct. We will also double-check that you got in touch with the shipping carrier to try to locate the lost order.

Keep in mind that if tracking information states an order was delivered but you state that you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If something arrives damaged, send a photo of the damaged goods to chosen@cozychristian .store, and we'll gladly send a replacement at no cost to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, don't hesitate to get in touch with us by e-mail chosen@cozychristian .store